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Comparing In-House Billing With One Claim Solution

As a restoration business owner, you’ve probably spent countless hours trying to collect money from your customers and their insurance companies. Making sure invoices and collections are kept up to date can be a daunting task, especially if you’re dealing with the added pressure of covering overhead costs and making payroll for your employees. If you are the owner of a rapidly growing business who doesn’t have time to keep up with managing insurance billing, outsourcing has many benefits and could potentially be the right option for you.

Save on Costs

Cost is always top of mind if you own a small business. Outsourcing is usually a set fee, but with an in-house billing team, you could be paying more in salaries. In the long run, this could cost you more than it would to outsource instead. You must also take into consideration the cost of medical benefits, retirement plans, training, retention, vacation and sick days, what it costs to onboard, and payroll taxes.

Quality & Training

An in-house billing team requires people with experience. Although someone who is self-taught can get the job done, that won’t cut it. Finding people with the right expertise and training will make a huge difference in your invoice returns.

At One Claim Solution, our claim advocates have varying backgrounds, but most have been trained and are experienced in the justification process for insurance claims and/or working in a home services field. That said, these backgrounds aren’t a prerequisite. When a claim advocate lacks relevant experience, we make sure they learn what is needed to succeed in the role.

We have an extensive training program that an advocate must complete before they can assist in the claims process. This training covers many topics that cover laws surrounding work authorizations, assignments of benefits, variations in disaster restoration practices, and how to communicate with different types of adjusters. It’s a thorough, time-tested, and proven training program. We work with them until they know how to put out high quality work and get you the optimal return on your invoices. 

Get Paid Faster

In addition to handling the collection process, we maintain constant communication with adjusters until you receive a check or that payment hits your bank account. 

When you outsource your collections by using a service like OCS, we make it easy to track and manage your invoices, automate your accounts receivable processes and provide resources for managing the process of collecting on delinquent debts. An in-house team may not have the availability to be on the lines 24/7 to answer any questions that adjusters may have. At OCS, we’re ready to answer calls at a moment’s notice, resolve claims, and get you paid faster.

As you can see, there are many benefits to outsourcing your insurance billing to a professional team like OCS. If you’re ready to get started, be sure to get in touch with us today. We’d be happy to discuss your business goals and see if we’re a good fit for your company.