When you change the way you communicate with your customers about the price of restoration services, you can transform your customer relationships and simplify claims negotiation. Providing your customers with generic price lists and your job logs can be great tools for increasing restoration pricing transparency with homeowners. Plus, having policyholders review this kind of documentation can help you or your restoration company billing services secure higher payouts from providers. Keep reading to learn how.
Documentation like daily job logs where your technician writes a list of the things they did during a day and a labor log with technician hours can be valuable documentation when you or your restoration company billing services discuss a claim with an adjuster. But these kinds of job logs can also be used as a tool to build customer trust. Have your technician ask the homeowner to sign off on the logs, confirming their accuracy. This helps reassure homeowners that you approach your work with honesty and integrity. “That would be such a huge benefit for a contractor if they did that,” Josh Ehmke, OCS Co-Founder, says. In addition to building customer trust, having customers review logs can help preemptively combat arguments from adjusters about what was performed on-site.
It’s hard to give an exact number as an estimate before a restoration job is finished because you don’t know the full extent of the work required to restore the property yet. But there are some line items that you charge the same amount for on every job.
“You don’t know how long it’s going to take to dry. You don’t know what the extent of the damages are until you start opening stuff up,” Josh explains. “But you can say, ‘Hey, I charge $27 a day for an air mover. I charge $86 a day for a dehumidifier.’”
Put together a price list to share with every customer at the beginning of the job that outlines your prices for generic charges. Then, ask your customers to review it and sign off. “The contractors that I see do that really help limit any sort of repercussions they can get from their customers who didn’t know it was going to be that much,” Josh shares.
Do what you can to help your customers understand that your charges are in line with industry market values. “You just got to explain, this is the going rate for these types of things. Even if you were to rent this equipment from Home Depot, it would cost you just as much, if not more,” Josh says.
Some adjusters may try to underpay a claim by arguing that you misrepresented the extent of the work you performed or the number of technicians on the job. As the restoration contractor, insurance providers don’t have any loyalty to you. However, providers do have to have some degree of loyalty to their policyholders. Having the homeowner sign off on your daily job logs, labor logs, and a generic price list helps give your claim further credibility, weakening many adjusters’ most common arguments.
At OCS, we provide restoration company billing services for restoration contractors throughout the country. Our team specializes in countering the negotiation tactics of many different providers. This helps us secure the best payouts for our contractors so that they can continue to serve their customers and do the work they love. If you’re interested in restoration company billing services, reach out to our OCS team today.
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!
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