One of the biggest stressors homeowners face when they’re dealing with property damage is the price tag of restoration services. Homeowners worry about surprise bills and being taken advantage of by their restoration contractors. If you don’t approach price communication correctly, it can create tension in your customer relationships. Fortunately, there are strategies you can adopt to improve your price discussions with homeowners. Today, we’ll share some of those strategies and show you how strategic pricing communication with your customers makes it easier for you or your restoration company billing services to secure higher claims payouts.
It’s no secret to anyone working in the restoration industry that giving super accurate price estimates before a restoration job is underway can be tricky. You might open up a wall during a job to reveal water damage that you didn’t know existed when you gave your customer a quote. It’s understandable why the unpredictable nature of restoration work can make restoration contractors hesitant to provide homeowners with estimates.
However, for many customers, getting a price quote early on is important. It can help them prepare financially. For many customers, estimates also feel like a way for them to arm themselves against surprise billing from their restoration company at the end of the job.
“A lot of contractors are scared to communicate clearly with their customers [when providing estimates],” OCS Co-Founder Josh Ehmke says. “There is a fear of giving them a sticker shock.”
Even though it’s challenging to give accurate restoration estimates, that doesn’t mean you shouldn’t provide estimates at all. Instead, when you provide your quote, make your best guess. Then, help your customers understand the unpredictable nature of restoration jobs. Share with them potential complications you could run into and how that could influence the total price of the restoration work. This helps prevent homeowners from feeling blindsided if you open up a wall and discover further damage that doubles the price of the restoration job.
Ultimately, customers want to know they can trust their contractor to be on their side. Being transparent upfront about pricing helps you build that trust.
When met with an estimate, some customers can be skeptical that the work a restoration company does is worth the price they charge.
“It’s important to be very transparent and to help your customer understand exactly what it is you’re doing and why,” Josh explains. Early on, break down the components that make up the total cost of restoration work, including things like equipment rental, labor, sanitization, and more. Then, throughout the job, highlight the steps you are taking to restore their home. When customers can see every component of restoration work, it’s easier for them to understand the high price tags that come with many restoration jobs.
Building strong relationships with your customers through transparent price communication pays off, sometimes even literally. Some insurance adjuster tactics involve turning homeowners against their restoration company. When you take the time to explain everything that goes into restoration work to homeowners, they’re better able to recognize disingenuous arguments from adjusters about their restoration claims. This makes it easier for you or your restoration company billing services to secure fair payouts from providers.
If you’re interested in seeing how restoration company billing services can help you improve your customer communication and restoration billing, reach out to One Claim Solution. We’ll handle all adjuster communication and negotiation so that you can focus on your customers and other parts of your restoration business.
335 E Germann Rd #340
Gilbert, AZ 85297
All rights reserved. Copyright © 2024.
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!
602-491-2588
