One Claim Solutions founder Josh Ehmke was a guest on SuperTech University’s podcast Blue Collar Nation hosted by home service business coaches Eric Sprague and Larry Wilberton. Founders of the digital marketing agency Spot On Solutions, Katie Harris and Derek Preece, were also guests. The group discussed how restoration contractors can grow their businesses and get paid what they deserve. Take a listen to the episode above or keep reading for some of the key takeaways:
Since the majority of restoration companies are small businesses, it’s common for team members to do a little bit of everything. Katie Harris suggests considering assigning team members specialized roles sooner rather than later. That way, “instead of lagging, you’re leading,” she explains. If your team is too small to specialize as much as you would like, look into having subcontractors handle different aspects of your business, like marketing or collections.
Marketing plays an important role in maintaining and growing your business, especially for young businesses. Eric Sprague suggests that new businesses dedicate 20%+ of their budget to marketing. Once contractors have a name for themselves, the marketing budget can decrease.
Katie Harris, a restoration industry digital marketing specialist, emphasizes the importance of not relying solely on one avenue of marketing and instead using a mixture of digital and referral marketing as well as networking.
Katie suggests these top three marketing methods to get your phone ringing:
Everything in marketing ultimately directs customers back to your website, so it’s crucial to make sure it can convert. This includes things like making sure that it loads quickly, shows up well on mobile, and has good calls to action. Make sure it stays maintained over time.
Build your Google Business Profile. They are free and include many modes of contact, like your phone number, your website, and your address. You can post updates and photos on your profile. If you do this on a weekly basis, Google will boost your ranking on search results.
Use different types of paid advertising as levers you can pull when needed. These can help you target your marketing to certain audiences and types of restoration jobs.
Need help with marketing? Reach out to SOS by visiting their website.
One of the biggest challenges restoration contractors face is negotiating with insurance companies to get paid what they deserve. Often, this involves spending hours negotiating with adjusters on the phone. Far too often, contractors find themselves settling for unfair compensation just so they can maintain cash flow and avoid the hassle of further negotiation.
Restoration billing and insurance specialist Josh Ehmke points out that there is no rule that says contractors can only collect one payout per invoice. For businesses needing to speed up cash flow, he recommends collecting an initial check and then negotiating for further compensation later on. Contractors can also speed up payouts and avoid the time commitment of negotiation by partnering with companies like One Claim Solution that will take care of it for them.
Here are Josh’s top three tips to get paid more easily:
Be reasonable about the restoration work you do and what you expect to get paid for it.
Documenting your work and why you are doing things helps you prove your work is reasonable to insurance carriers.
Prioritize keeping your customer happy and avoiding “sticker shock.” Your customer can be one of your greatest advocates when it comes to negotiating with insurance carriers, so if it comes down to it, you want them on your side.
Ready to say goodbye to painful adjuster negotiations and hello to more cash faster? Get in touch with us!
Eric Sprague shares the importance of shifting your mindset from that of an employee to that of a business owner. As a restoration business owner, you need to shift your eyes to the bigger picture and start thinking strategically about what’s best for your business. This can mean investing in business coaching or marketing. It’s also important to know where your strengths lie and when to outsource certain roles. Interested in coaching for yourself and your employees? Reach out to SuperTechU by visiting their website.
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!
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