Misconceptions about claims can put restoration contractors at a disadvantage when negotiating with insurance adjusters. Today, the restoration insurance billing experts at OCS are here to discuss some of the common myths restoration professionals have about the claims process. We’ll also provide some tips for negotiating invoices more successfully with restoration insurance adjusters.
We hear it from restoration contractors every day: they dread long and tedious restoration insurance billing processes. It can be frustrating to go back and forth with adjusters over an invoice, especially when you aren’t convinced it will pay off.
All restoration contractors want to be paid quickly. But when you rush to settle claims, you sacrifice higher payouts. If you find yourself hurrying to get restoration invoice negotiation over with, it can mean a couple of different things:
Should you settle quickly for a lower amount to get money in your pocket sooner? Or should you go through a longer claims negotiation process to fight for a higher payment? This is the dilemma many restoration contractors find themselves facing during claims negotiation with restoration insurance adjusters.
In reality, you don’t have to choose between fast payment and higher payment when you understand that you can secure more than one payment per restoration invoice. Ask your insurance adjuster for a partial payment covering the undisputed line items. After receiving this partial payment, you can continue to negotiate over other line items. This initial payment can give you the financial security you need to feel comfortable continuing to negotiate for higher payment.
As a restoration contractor, you want to have a good relationship with the homeowners you serve. Because of this, many contractors are reluctant to ever get homeowners involved in claims negotiations, fearing that it will reflect poorly on their company or that the restoration adjuster will turn the homeowners against them.
In reality, sometimes it is worth it to get homeowners involved, and there are ways to approach involving the homeowner without harming your credibility or relationship with them. Often, it’s what you do before involving the homeowner in claims disputes that matters the most. On every job, share with homeowners not just what you’re doing, but why you’re doing it. For example, show them how you used a moisture meter to reveal hidden moisture damage inside their wall. This communication strategy builds customer confidence in both your honesty and your expertise. Then, if the adjuster tries to argue that you performed more extensive water damage restoration work than necessary, the homeowner will be able to confidently say, “Actually, they showed me the moisture meter reading proving that area suffered water damage.”
While it’s common for people in smaller companies to take on multiple roles, claims management is a specialized responsibility that benefits from undivided attention and expertise. If you’re a smaller restoration business, you might think that having a dedicated claims specialist isn’t realistic since your company doesn’t have 40 hours of claims work every week.
But the truth is, hiring someone to fill a full-time restoration insurance billing position isn’t your only option for getting a dedicated claims specialist. Outsourcing claims management to a restoration insurance billing company can give you the expertise you need without needing enough invoice work to justify a full-time internal position. Investing in a dedicated claims specialist through outsourcing can significantly improve restoration claim outcomes and profitability.
At One Claim Solutions, we provide restoration adjuster billing services for restoration contractors. Reach out to our team to explore if outsourcing your restoration insurance billing work is right for your business. For more tips on restoration insurance billing, subscribe to our newsletter, Claims Corner.
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Gilbert, AZ 85297
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!
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