One of the biggest financial challenges restoration contractors face is the delay between finishing a restoration job and getting paid for it. It can take weeks or even months to receive payment for a claim from an insurer. This gap can strain cash flow and cause stress, especially for smaller restoration companies. Fortunately, there are several strategies that can help restoration contractors speed up this process and get paid faster, ensuring a steady cash flow.
At OCS, we coordinate with insurers on behalf of restoration contractors every day to secure faster payment. Here are some tips from our restoration insurance billing experts about how you can speed up claims payments:
It’s certainly hard to follow up on a claim and ensure you’re paid quickly when you forget that the claim exists. Regardless of your claims management approach, you need a system in place to stay organized and keep track of a claim’s progress. There’s a lot of different technological tools you can use to do this. Even something as simple as a shared spreadsheet can work if you stay consistent in updating it.
Our restoration insurance billing team at OCS launched our Contractor Portal tool to help our contractors follow the progress of their claims. Our claims management team updates it as they work on your claim, allowing you to track your claim status in real-time. Our portal also provides you with insight into your billing, empowering you to make informed decisions for your restoration business.
Securing faster payment starts on-site. When you submit strong documentation with your invoice, it can help you avoid some unnecessary back and forth with claims adjusters. “There really is no such thing as too much documentation,” Josh explains.
Learn more about how you can improve your documentation strategy.
Claims don’t have to be paid all at once. If payment is being held up by a dispute between you and your claims adjuster over a line item, ask for payment for the undisputed line items. After receiving the initial partial payment, you can continue claims negotiations with the adjuster for the remaining line items. This extra cash flow can help ease the financial stress that may arise during extended negotiations.
Knowing your rights is important for restoration contractors trying to secure faster payment from providers. Most states have prompt payment and response statutes that require timely payment. The time frames for prompt payment or response vary from state to state. Familiarizing yourself with your local laws can help you hold insurance carriers accountable when payments drag.
If several other approaches have failed and carriers continue to delay payment for a claim, you may need to escalate the issue. To do this, you have several options:
Generally, litigation is only worth it when the delayed payment is for a large, expensive restoration job with a higher price tag than the cost of litigation. To learn more about your options for escalating delayed payment, read our blog.
Being able to take phone calls and respond right away when adjusters reach out can help avoid restoration claims payment delays. Hiring a designated claims management team member can help you be more responsive and secure faster payment.
For some restoration companies, outsourcing claims management to a restoration insurance billing team like OCS is the best way to solve this need. Our dedicated claims specialists handle all adjuster communication and negotiation for you.
“Being able to know when to push, when to sit back and just wait is important. A lot of that’s based on relationships that you build with insurance adjusters,” Josh explains. “OCS represents contractors across the country… We start to develop those relationships with insurance adjusters, and we know how they operate.” Because of our relationships with adjusters and our deep understanding of many insurance companies, we have an upper hand during claims negotiation. This helps us secure payment faster on your behalf. Reach out today to see how outsourcing your restoration insurance billing to OCS can lower your time to payment.
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!
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