3 Ways to Know It’s Time For Your Restoration Business To Outsource

Running a restoration business involves balancing a range of responsibilities, all the way from on-site work to personnel management to insurance claims. Knowing when to take the plunge and start outsourcing a role can be tricky. Connor Trahan, an Account Executive at OCS, works every day with restoration contractors considering outsourcing. Here’s his advice for contractors who find themselves in a similar position:

Identifying Pain Points in Your Restoration Business’s Operation

There are no universal “right” roles to outsource. In Connor’s experience, knowing what you should outsource all comes down to identifying the pain points in your restoration business’s operations. Whether that’s hiring, negotiating with adjusters, collecting payment quickly, reconstruction, or something else, outsourcing could be the answer.

How to Know If It’s the Right Time to Outsource

There are three main benefits of outsourcing a responsibility, according to Connor. Understanding these benefits can help you determine if it’s the right time to outsource.

1. You Want to Improve Performance

Keeping up with industry developments and changing norms on top of the rest of your workload running a restoration business is hard. “With the changing of the industry… you have to constantly be evolving,” Connor explains. “Sometimes, it reaches a point where what [you] used to do doesn’t work anymore.”

You don’t have to become overwhelmed trying to remain an expert in every aspect of running a business as the industry changes. Instead, outsourcing allows you to rely on the expertise of others with more experience and knowledge. When you find a skilled third party to turn a role over to, it boosts performance in that role. Better yet, outsourcing one role will often also lead to a performance boost in other aspects of your restoration business as you have more bandwidth to give to them.

2. You Want to Grow Your Restoration Business

A great time to evaluate how you run your restoration business and consider outsourcing is when you’re growing or expanding. Hiring more personnel internally is one option for scaling up your operations. For some restorers, that is the right answer. However, increasing your workforce also comes with many ongoing expenses via recruiting, turnover, and salary.

Often, outsourcing these positions can be more affordable and sustainable in the long run than hiring internally. Connor encourages contractors to look for subcontractor solutions that can “grow with you.” For example, contractors that rely on One Claim to manage their claims don’t have to worry about expanding their claims management capacity as their business grows. OCS expands with them, managing the increased workload with ease.

3. You Dread Managing That Part of Your Business

If there’s a part of running your restoration business that you dread or are just tired of dealing with, it’s time to explore other options. While outsourcing comes with a wide range of measurable financial benefits, the decision doesn’t have to only be about the numbers. Connor’s seen many restoration business owners who opted to outsource claims management solely to avoid dealing with it later express satisfaction with their decision.

If improving your life isn’t a good enough reason for you to consider outsourcing, here’s a reason backed by research: Happier workers are also more productive.

Outsourcing Restoration Claims Management

For many restoration contractors, adjuster communication, claims negotiation, and payment collection are pain points of their work. Many contractors facing these struggles decide to outsource claims management to OCS. After outsourcing to OCS, restoration contractors receive higher payouts with shorter waiting periods. If you’re a restoration contractor facing similar collections problems, reach out to OCS to see if they could be a good solution for your business.