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Apex Restoration sought to expand their business by serving a greater number of customers, but recognized that they required assistance in negotiating their claims with insurance adjusters. So they formed a partnership with One Claim Solution (OCS), and as a result, their company experienced a remarkable sixfold growth.
“We started out as a tiny company doing three to five jobs a month, then 10 jobs a month, and then 15 to 20 jobs a month!” said Nate Birch, Owner of Apex Restoration.
Birch relocated from bustling Chicago to the serene city of Boise, with a determined vision to establish a new venture. Leveraging his network in the restoration industry, he collaborated with like-minded individuals and founded Apex Restoration on October 15, 2020, amidst the peak of the COVID-19 pandemic.
“Scratching the entrepreneurial edge was the main thing. But now it’s become a full, life-changing career,” Birch said.
Prior to working with OCS, Birch’s partner was responsible for managing all invoice billing, while Birch concentrated on business development and leading the field. As their business grew, they realized the need to outsource insurance billing, enabling them to focus on other areas of growth. So they formed a partnership with OCS.
According to Birch, the onboarding process with OCS was easy and smooth, largely because Apex Restoration was so small starting out.
“The onboarding experience is unique for everyone,” Birch said. “I can’t speak for what the experience would be like for a bigger company. But having worked with OCS now for a couple of years, I would have zero insecurity about going through an onboarding process with them just because of the sheer organization that they provide.”
“If you looked at our growth on a month by month basis and looked at the sheer volume of work that we’re doing, there’s no way we would be able to continue to take on the increased workload,” Birch said. “Just the other day, we hit yet another record as a company in terms of just sheer volume of jobs that we’re doing.”
Birch said if he had to rely on an in house billing staff, it wouldn’t be as efficient and would require additional time and training.
“I wouldn’t be able to continue to put the effort and energy that I’ve been putting into sales. But because we have OCS, it’s allowed us to have unlimited growth,” Birch said. “I don’t have to take my foot off the gas. I can continue to sell and get support from a billing perspective because of OCS.”
According to Birch, collaborating with OCS has been an entirely positive experience. He has complete confidence in their ability to comprehend the requirements for setting up efficient systems, methods, guidelines, and rules that ensure the smooth functioning of Apex’s insurance billing process.
“I have just tremendous respect for OCS and the personalized support they provide us,” Birch said. “I see the energy and effort that goes into finding the best billing solutions possible.”
Birch is also grateful for the relieved pressure on his team from having to communicate directly with adjusters.
“Having a response and a rebuttal to every single one of those reasons why they don’t want to pay our bill would just be exhausting,” Birch said. “I know for a fact we wouldn’t be where we’re at as a company without having OCS take the other half of our business off of our plate.”
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!